Summary

We collect only the data needed to deliver our eSIM services, never sell your information to third parties, protect your data with industry-standard security, and respect your privacy rights under applicable U.S. law including the CCPA.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase an eSIM plan, or contact our support team.

• Personal Identifiers: Full name, email address, phone number, and billing address.
• Payment Information: Credit/debit card details processed securely through our PCI-DSS compliant payment processors. We do not store your full card number.
• Device Information: IMEI number, device model, and operating system version to verify eSIM compatibility.
• Usage Data: Data consumption, activation timestamps, plan details, and connection logs for service delivery and troubleshooting.
• Communications: Any messages or emails you send to our support team.

2. How We Use Your Information

• Provide, maintain, and improve our eSIM services and related platforms.
• Process transactions and send transactional communications including order confirmations and activation instructions.
• Send promotional communications where you have opted in (you may opt out at any time).
• Monitor and analyze usage patterns to improve service reliability and performance.
• Detect, investigate, and prevent fraudulent transactions and illegal activities.
• Comply with applicable U.S. federal and state laws.
• Respond to customer support requests.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information.

• Service Providers: Trusted third-party vendors assisting with payments, infrastructure, and analytics.
• Telecom Partners: Necessary identifiers shared to activate your eSIM.
• Legal Requirements: If required by law or governmental authority.
• Business Transfers: In the event of merger, acquisition, or asset sale.
• With Your Consent: For other purposes with your explicit approval.

4. Data Retention

• Account Data: Duration of account + up to 3 years after closure.
• Transaction Records: 7 years for tax and regulatory compliance.
• Usage Logs: 90 days, then anonymized or deleted.
• Marketing Preferences: Until you opt out.

You may request deletion of your personal data at any time, subject to legal retention obligations.

5. Cookies & Tracking Technologies

• Essential Cookies: Required for authentication and core functionality.
• Analytics Cookies: Used to understand visitor interactions (aggregated/anonymized).
• Marketing Cookies: Used for advertising and campaign measurement.
• Preference Cookies: Store language and regional settings.

You can manage cookie settings through your browser. Disabling certain cookies may impact functionality.

6. Data Security

• All data is encrypted using TLS 1.2 or higher.
• Payments handled by PCI-DSS Level 1 certified processors.
• Role-based access controls within our organization.
• Regular security audits and vulnerability assessments.

In the event of a data breach, we will notify affected users as required by U.S. state laws, including the CCPA.

7. Your Rights & Choices

• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt-Out (we do not sell personal data)
• Right to Non-Discrimination
• Marketing Opt-Out

To exercise your rights, contact: privacy@flecible.com or +1 (800) 555-0192.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If discovered, such information will be deleted promptly.

9. Changes to This Policy

• We will update the "Last Updated" date.
• Notify registered users 30 days before material changes take effect.
• Require renewed consent for significant changes where necessary.

Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

Email: privacy@flecible.com

Phone: +1 (800) 555-0192

Mail: Flecible Inc., 101 Market Street, Suite 400, San Francisco, CA 94105, USA

Response Time: Within 30 days.